Shipping & Delivery Policy

At Chikan Kahani, every product is a piece of handcrafted artistry. Since our garments are hand-embroidered by skilled artisans, shipping timelines may vary slightly. We aim to maintain full transparency and deliver your order with care.

 

1. Order Processing Time

• All orders are processed within 5–10 business days after confirmation.

• Orders are not processed on public holidays.

 

2. Shipping Timeline

Domestic Shipping (Within India)

• Estimated delivery time: 5–10 business days

• Delivery timelines may vary depending on location and courier availability.

 

3. Shipping Charges

• Shipping charges will be calculated at checkout based on your location and order value.

• We may offer free shipping on selected orders or promotions.

 

4. Order Tracking

• Once your order is shipped, you will receive a tracking ID via email/SMS.

• You can track your order through the courier partner’s website.

​

5. Delays in Delivery

While we strive to deliver on time, delays may occur due to:

• High demand for handcrafted items

• Courier partner issues

• Natural calamities or unforeseen circumstances

In such cases, we will keep you informed.

 

6. Delivery Issues

• If your order is marked as delivered but not received, please contact us within 48 hours.

• Ensure that the shipping address provided is accurate. We are not responsible for delays due to incorrect details.

 

7. Damaged or Incorrect Orders

• If you receive a damaged or wrong product, please contact us within 48 hours of delivery with photos.

• We will arrange for a replacement or resolution.

 

8. Partial Deliveries

• In some cases, orders may be shipped in multiple packages.

• You will receive tracking details for each shipment.

 

9. Contact Us

For any shipping-related queries, reach out to us at:

Email: chikankahani@gmail.com
Phone: +91 7526066287